Bandoncoop.ie Terms & Conditions

Terms and conditions set out are not intended to affect or prejudice nor will it affect or prejudice the statutory rights of the purchaser under sections 12, 13, 14 and 15 of the Sale of Goods and Supply of Services Act 1893 and 1980.

All transactions whether for the sale of goods or supply of service entered into by seller with the purchaser shall be on the terms and conditions herein contained. Terms and conditions may be updated at any time.

Order Acknowledgment and Acceptance of orders

1.     All products listed are priced in Euro and include Value Added Tax. Please note that our prices are subject to change without prior notice.

2.     All information on products, listed on our online shop, is an invitation to purchase. All orders are subject to acceptance by us. Orders may not be accepted for any one of the following reasons: 

• If products appearing on our website are incorrectly priced or incorrectly described
• If a product is out of stock
• If payment has not been successful
• If Shipping restrictions apply
• If the delivery address and/or Eircode is incomplete or not valid
• After submitting an order to us online, you will receive an order acknowledgement which will be sent to the email address provided to us. Please note that this is an order acknowledgement only, and not an acceptance of your order.

4.     Payment will be taken in advance of order acceptance and refunded in the case of rejection.

5.     Once an order has been reviewed and confirmed to fit the criteria of approval, the order will be accepted.

6.     If an order cannot be accepted, a refund will be arranged, which may take up to 14 days to appear in your bank account. In such cases, the customer will be informed by telephone or email.

Delivery

7.     We deliver to all of Ireland including Northern Ireland. We do not deliver outside the island of Ireland. We do not ship internationally.

8.     Delivery is charged by weight and will be fulfilled by DPD Couriers (or such courier as we may from time to time employ). Delivery charge is calculated on our checkout page. Delivery charge is €5.95 for all orders under 30kg. Please note that orders of €75 or over have FREE DELIVERY, however this is for standard orders of up to 30kg only. Orders over 30kg will have delivery charges applied.

9.     Standard orders up to 30kg will cost €5.95. Orders between 31 – 60kg will cost €11.90. Orders between 61 – 90kg will cost €17.85. The shipping cost for your order will be calculated at the checkout. Please note this only applies to items available on the website.

10. We are not in a position to deliver large and bulky items at this time.

11. We aim to deliver within 3-5 working days if the item is in stock. If for any unforeseen reason an item is out of stock, we will call you with similar product options or a revised expected delivery date, or to arrange a refund if necessary.

12. Please note that during peak periods, Christmas and during promotional periods, delivery times may take longer. This is outside of our control.

13. Orders will be posted to the shipment name and address provided to us. Please provide Eircode with the shipping address. It is the customer’s responsibility to review this information before submitting an order.

14. Orders are dispatched via courier Monday – Friday. All orders made after 1pm on Friday will be dispatched the following Monday (except where Monday is a Public Holiday in which event orders will be dispatched on the following Tuesday).

15. If the package has not arrived within the advised delivery time, a case can be raised with us for a missing parcel.

16. Each case will be investigated by us and a refund may be issued upon case closure in certain instances.

17. Please allow up to 10 working days for investigations to reach closure.

18. In the unlikely event that items are delivered in a damaged condition, please contact us by email on care@bandoncoop.ie or alternatively by phone on 087 3566919 (please note our customer care emails and phone are monitored 9.30-1.30 Mon-Fri).

An investigation will be launched with the assigned courier and we will aim to have a resolution achieved within 10 days. Please allow additional time for re-orders or replacement products.

Refund & Return Policy

19. Items must be returned within 14 days of receiving your package in the same condition as received, in their original packaging, and with all accompanying booklets or guarantee, and original packaging which came with the item. If any associated tags are removed a refund will not be available

20. Worn or altered items will not be accepted for refunds or exchanges, nor items damaged after delivery. In an instance where there is a reasonable belief that a product was worn or damaged after sale, we cannot guarantee a full refund and may offer an alternative solution. We will always aim to ensure the best possible customer service and satisfaction.

21. We can accept Online sales returns in any of our retail stores. Refunds will then be made to the card that was used at time of purchase.

Please follow the process below for any Returns. (It is advised that all goods returned for refund should be fully insured by you at your own expense and returned via a courier. Please include a copy of your proof of purchase.)

22. How to Return your Online Purchase

• Free returns are available in any of our stores. (Kilbrogan, Kinsale, Enniskeane) The customer is responsible for any cost incurred for returning items.
• Complete returns form attached with your order. Note: Make sure to include your order number as subject, customer name and contact number.
• Include this with your returned package.
• Please package return items with care in a resaleable condition as you have received them.
• Contact care@bandoncoop.ie or phone 087 3566919 to arrange a package collection (please note our customer care emails and phone are monitored 9.30-1.30 Mon-Fri)

23. Please note:

• Remember to remove / cover your own delivery address, if re-using the original shipping box and ensure the box is sealed properly.
• We will only refund the value of the item, not any costs incurred by the customer to return the item. Where a product has been ordered in error, we are not liable for the delivery or return cost. Please keep proof of return. You are responsible for keeping note of tracking numbers for returned goods. It is also advised to take a photo of the returned order for your own records. Separate orders may not be returned together.

24. Please allow up to 21 days for return payments to be processed once the item is received by us.

25. Refunds will be made to the card used to purchase the item.  In the case of a gift, a delivery docket will suffice as a gift receipt, in which case you may exchange the item for an alternative. Please note that One4All card refunds will be returned to the card that was used at time of purchase. One4All ask that you retain this card in the case that a refund is required. https://www.one4all.ie/spend-online.

Contact us by email on care@bandoncoop.ie or alternatively by phone on 087 3566919, to arrange a refund (please note our customer care emails and phone are monitored 9.30-1.30 Mon-Fri). We cannot offer refunds to the recipient of a gift item.

26. Users of this website should be aged over 18 years of age. This includes to place an order, to register an account or to sign up to our email newsletters.

27. It is the buyer’s responsibility to ensure that the correct delivery information is provided and that your package can be received at your address. Should it occur that delivery be impossible and that the package is returned to us, the buyer will be subject to shipping fees for resending of goods.

Product Pricing

28. We reserve the right to amend pricing on the website without prior notice. Products may also be withdrawn at any stage. Confirmed orders will be dispatched once confirmed unless we contact you otherwise.

29. All goods are priced in Euro. The amount deducted from your credit/debit card will be that shown on the website at checkout.

Registering your Account

30. The Bandon Co-op website allows you to store previous purchase information, your delivery addresses. Your billing and shipping addresses will also be stored. You may also store your payment information for future orders. This is fully encrypted and facilitated by Stripe. Stripe is a third party and Bandon Co-op does not hold encrypted payment information. Bandon Co-op may use your purchase information for future offers or promotions.

31. All images, text and graphics displayed on Bandon Co-op are property of Bandon Co-op. Reproduction of any images is strictly prohibited.

32. We may run promotions at any time. We reserve the right to change or remove any promotion at any time without prior notice. Only one discount code may be used per transaction. Some exclusions may apply. Certain products with discounts already applied may not be eligible for extra discount/promotions. Some multi-pack deals may be excluded as a discount is already applied. Some promotions are product specific and only valid on the product(s) specified in the promotion.

Product Disclaimer

33. Goods and services provided are within the means of the Sale of Goods and Supply of Services Act 1980. Goods sold are subject to the statements, conditions and warranties set out in the Sale of Goods Acts 1893 – 1980.

In any case in which the seller supplies a service or goods within the meaning of Part IV of the Sale of Good and Supply of Services Act 1980, all statements, representations, conditions or warranties, as to the fitness for purpose and fitness and or quality of such
service or materials supplied by the seller in connection with such service or good, whether express or implied by law or otherwise are hereby expressly excluded.

34. Products showcased on bandoncoop.ie are not shown true to size nor binding as to detail. With photography techniques and screen defaults, products can appear smaller or larger on our website. We aim to keep images true to size but on occasion we will use tools to augment size.

35. Please note all product images, descriptions and weights are approximate. Every effort is made on the website to ensure that all information recorded e.g., product descriptions and details, is accurate. Any errors which occur will be corrected as soon as possible.

Product Availability

36. Due to order volumes, on rare occasions, an item can go out of stock before it is possible to post an update on the website. If this occurs, we will notify you by telephone or e-mail as soon as possible to arrange a refund.

Website Alterations

37. We reserve the right to alter and update our website at any time. Therefore, content on the site may change without prior notice. Every effort is made to ensure the website is kept up to date.

Gift Voucher

38. At this time, we are unable to process gift vouchers online; however, we may accept your gift voucher over the phone or in store. Gift vouchers must have a valid barcode to be accepted over the phone. You may use more than one gift voucher to complete the transaction. Only Homevalue Bandon Co Op gift vouchers are accepted. (Arro gift vouchers are not accepted.)

Additional Terms and Conditions

Accessing our site

39. Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable  at any time or for any period.

40. You may use our site only for lawful purposes. You may not use our site in any way that breaches any applicable local, national or international law or regulation or is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect. You may not use our site to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

41. You may not use our site to disseminate any unlawful, harassing, libellous, abusive threatening, harmful, vulgar obscene or otherwise objectionable material.

42. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your Internet connection are aware of these terms, and that they comply with them.

Conduct

43. You agree to abide by all applicable local, national and international laws and regulations and are solely responsible for all acts or omissions that occur under your usage, including the content of your transmissions through the website. All information, designs, drawings and other specifications provided on the website are the exclusive property of Bandon Co-Op. Any copying, transmission or re-transmission of the same requires the prior written approval of Bandon Co-Op.

Advertising

44. We reserve the right at all times to place advertisements and promotions on the website. Advertisers and sponsors on the website are solely responsible for complying with all local, national, state and international laws (where relevant) and we exclude all liability howsoever caused therefrom. Please note that pictures are for illustration purposes only.

Price of Goods

45. We are entitled to make adjustments to the price to take account of any increase in our supplier’s prices, or the imp osition of any new taxes or duties, or if due to an error or omission the price for the products on the Website is wrong. We are entitled to cancel any order before it has been dispatched for delivery.

Claims

46. You have a statutory right to a 14 day cooling-off period when purchasing online. If a product is defective in any way, please return it with a covering letter and we will either deliver a new one to you or refund you the cost of the product.

Accordance with Specification

47. All descriptive matter, drawings, pictures, colours, specifications and advertising on the website are for the sole purpose of giving an approximate description of the products.

Disclaimer of Warranties

48. The information contained in the website is for information purposes only and, although we have made every effort to ensure the correctness of the information contained herein, the information available through the website is provided “as is” and “as available” and without warranties or conditions of any kind either express or implied. We do not warrant or represent that the use or the results of the use of the materials available through the Website or from third parties will be correct, accurate timely, reliable or otherwise. We accept no liability in relation to any of the above other than as may be provided for under your statutory rights.

Limitation of Liability

49. To the fullest extent permitted by applicable law, under no circumstances, including, but no limited to, negligence, shall we be liable to you for any direct, indirect, incidental, special or consequential damages that result from the use of or the inability to use the Website, any changes to the Website, any material or data sent or received or not sent or received or for any of the above-mentioned damages that result from the use or inability to use the Products. In no circumstances shall our liability and that of our suppliers to you and/or any third parties for any of the above exceed €200.

Intellectual Property Rights

50. We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

51. You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

52. Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

53. You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from our licensors or us.

Contract

54. No contract will subsist between you and Bandon Co-Op for a sale to you of any product or service unless and until Bandon Co-Op accepts your order by e-mail confirming that it has dispatched your order. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Bandon Co Op sends the e-mail to you (whether or not you receive that e-mail).

Linking to our site:

55. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

56. You must not establish a link from any website that is not owned by you.

57. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must not contain any material which is defamatory, obscene, offensive, inflammatory, distasteful, controversial, sexually explicit or which infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

Modification of Terms

58. We reserve the right to change the terms of use or policies regarding the use of the website (including, in particular, those relating to price or availability) at any time and to notify you by posting an updated version of the terms of use on the Website.

General:

59. We shall not be liable for any failure to perform any of our obligations under these terms and conditions which is caused by circumstances beyond our reasonable control including, but not limited to any force majeure incident.

Our failure to exercise or enforce any right or provision of the terms of use shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. The section titles in the terms of use are solely used for the convenience of the parties and have no legal or contractual
significance.

Laws

60. The terms of use shall be governed by and construed fully in accordance with the laws of Ireland. You and we agree to submit to the exclusive jurisdiction of the courts located in Ireland. If any provision(s) of the terms of use is held by a court of competent jurisdiction to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect.

Variations

61. We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.